At Peritale, we are committed to providing our users with a high-quality experience. However, we recognize that there may be instances where a refund is necessary. Please carefully read our refund policy to understand the circumstances under which refunds may be granted.

​

Eligibility for Refunds

Refund requests must be submitted within 21 days of the initial purchase date. Refunds are available under the following circumstances:

1. Technical Issues:

   • The service was inaccessible or unusable due to technical issues, and our support team was unable to resolve the issue within a reasonable time frame.

2. Service Not Delivered as Described:

   • The service was not delivered in accordance with the descriptions provided in our terms of use or promotional materials.

3. Mistaken or Duplicate Charges:

   • Charges made in error or duplicates will be refunded in full.

 

Exclusions

Refunds are not available for the following:

• User Inaction:

  • Failure to utilize the service or misunderstandings about its functionality.

• Requests After 21 Days:

  • Refund requests are submitted after the 21-day eligibility period.

 

Refund Options

• Full Refunds:

  • Provided if the issue qualifies under the eligibility criteria, and the service has not been consumed or utilized.

• No Partial Refunds:

  • Partial or pro-rated refunds are not applicable as the service operates on a one-time payment model.

 

Refund Process

1. Refunds will be issued to the original payment method used during the purchase.

2. Refunds will be processed within 28 business days from the date the refund request is approved.

3. Third-Party Delays:

   • Please note that delays may occur due to third-party payment providers, such as banks or payment gateways. In such cases, Peritale will notify you promptly.

 

How to Request a Refund

To request a refund, please contact us at peritale.online@gmail.com with the following details:

1. The name and email address associated with the purchase.

2. The reason for the refund request.

3. Proof of purchase (e.g., receipt or transaction ID).

 

Alternatives to Refunds

In cases where refunds are not possible, Peritale may, at its sole discretion, offer the following alternatives:

1. Credits:

   • Credits may be applied to a future purchase of our services.

2. Service Adjustments:

   • Adjustments or extensions to the service may be provided to address user concerns.

 

Dispute Resolution

• Before initiating a chargeback with your bank or payment provider, you are required to contact us directly to resolve the issue. Most disputes can be resolved quickly and fairly.

• Refund disputes must be submitted in writing to peritale.online@gmail.com.

 

Compliance with Regulations

Peritale complies with all applicable consumer protection laws, including GDPR and local regulations in key markets such as the U.S., EU, and India. If additional rights apply under these laws, they will be honored in accordance with the relevant jurisdiction.

Note

By purchasing our service, you agree to the terms outlined in this refund policy. If you have any questions or concerns, please do not hesitate to reach out to our support team at peritale.online@gmail.com.